FAQ
Frequently Asked Questions
/ FAQ
Frequently Asked Questions
Got a question? You're in the right place. Browse our frequently asked questions below to find everything you need to know about our white noise machines, from how to use them safely with your baby, to delivery times, returns, and payment. If you can't find what you're looking for, our team is always happy to help — just head over to our Contact page and we'll get back to you as soon as possible.
From what age can I use a white noise machine for my baby?
Our white noise machines can be used from birth. White noise mimics the sounds babies hear in the womb, helping to soothe them and encourage deeper, longer sleep.
What volume should I set the machine to?
We recommend keeping the volume below 50 dB — roughly equivalent to a normal conversation. Place the machine at least 1 metre away from your baby's cot for safe and effective use.
What types of sounds do your machines offer?
Our machines feature a variety of soothing sounds including classic white noise, nature sounds (rain, waves, wind), heartbeat, fan, and more. The number of sounds available varies by model.
Which countries do you deliver to
We currently deliver exclusively within the United Kingdom (England, Scotland, Wales, and Northern Ireland).
How long does delivery take?
Most orders arrive within 5 to 15 business days from the date of order confirmation.
Can I return a product if I'm not happy with it?
We offer an extended 30-day return policy for regular-priced items. For sale items, the statutory 14-day withdrawal period applies. Please visit our Return Policy page for full details.
What payment methods do you accept?
We accept all major debit and credit cards (Visa, Mastercard), PayPal, and other secure payment options available at checkout.
Is my payment secure?
Yes, all transactions on piegin.com are fully encrypted and protected using standard SSL security protocols.
Still have any questions?
Contact us now
We’d love to hear from you! Whether you have a project in mind, need a quote, or just want to say hello, feel free to reach out. Fill out the form below or use our contact details to connect with us.